Return & Refund Policy

Return & Refund Policy

Thank you for shopping at My Store.
We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

We accept returns within [7 / 14 / 30] days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order number) is required

Items sent back without prior return approval will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Sale or clearance items

  • Personal care items (if opened or used)

  • Custom or made-to-order products

3. Return Process

To request a return, please contact us at:

Email: bikramjeets@ymail.com
Phone: 0451759200

Include:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or incorrect)

Once your return is approved, we will provide the return instructions.

4. Refunds

After receiving and inspecting your returned item, we will notify you about the status of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • The refund may take 5–10 business days to appear, depending on your payment provider

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

  • Shipping charges are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or full refund at no extra cost.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.
For exchanges, contact us using the details below.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account

  • Contact your payment provider

  • Processing times may vary

If you still have not received your refund, please contact us.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: My Store
Email: bikramjeets@ymail.com
Phone: 0451759200